First, a bunch Samsung’s Galaxy Note 7 mobile devices caught fire, leading to much hubbub and a massive, complete recall. Then, the company quickly hatched a plan to replace users’ Note 7s as expediently and conveniently as possible, but all the replacements proved defective, as well—leading to further hubbub. Now, Samsung, whose year it is not, has announced a voluntary recall of nearly three million of their washing machines due to a risk of “impact injury.” Hoo boy.
Samsung Washing Machines?
If you’re like me, you love tacos like a fat kid loves cake. Or, if you’re like me in another way—one that’s more relevant to the discussion here—you had no idea Samsung made washing machines. Not sure how much crossover there is between smartphones and home appliances, so it seems a little suspect. Maybe you’re stretching yourselves a bit thin, Samsung gang, and should focus on making fewer products, but making them better.
Then again, Yamaha makes motorcycles and trumpets (among other things), and they’re doing just fine and have been for decades.
I’m Picking Excessive Vibrations, It’s Giving Me Excitations
According to the Consumer Product Safety Commission’s announcement from earlier today, the washing machines are being recalled due to “excessive vibration.” This vibration has led to 733 reported cases (so far) of damage and/or injury, including the entire dang top of the washer detaching from the chassis during operation. Nine injuries, including a broken jaw, have been reported.
The recall affects units sold through Best Buy, Home Depot, Lowe’s, and Sears between March 2011 and today.
By way of recompense, Samsung is offering either free, in-home repair service to correct the “excessive vibration” issue, or rebates for the purchase of a new washer. “Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” said John Herrington, senior VP of Samsung Electronics America and GM of the company’s home appliances division.
Presumably, the company will allow users to purchase any brand of washer they prefer with said rebates, but you never know—it might apply to new Samsung washers only, which is just great. “Hey, this thing might fall apart and break your damn jaw during normal use. Want a new one?”
Hopefully, this recall works out better for Samsung than their last one did, which will reportedly cost the company over $5 billion. From my experience, they make good and fairly long-lasting products. Heck, I’m still rockin’ a Galaxy SII phone.